1. zoe kratzmann currently ships within australia and internationally to nz and the us only.

  2. all international shipping prices include custom duties and taxes; customers are not charged upon delivery.

  3. zoe kratzmann offers free standard shipping within australia. we offer free standard shipping internationally for orders over $250. new zealand customers can upgrade to express shipping for $21 or DHL priority for $40. customers in the usa can upgrade to express for $30 or DHL priority for $40. all international shipping prices include custom duties and taxes; customers are not charged upon delivery.

  4. all our orders are shipped from our australian warehouse. to view our carrier eta’s, please see here. 

  5. yes, we can deliver to po boxes and parcel lockers using australia post.

  6. if you haven’t received your parcel and it is past the expected delivery date, please contact the delivery provider directly with your order tracking number. we also recommend contacting us at customerservice@zoekratzmann.com so we can lodge an enquiry with the delivery provider also.

  7. in the rare occasion that an item arrives and it is faulty please contact our customer service team at customerservice@zoekratzmann.com or call us on +617 5472 8309 to discuss a solution.

  8. if you notice something is incorrect on your order after it has been placed, please contact us at customerservice@zoekratzmann.com or call us on +617 5472 8309 immediately, so we can cancel an item, change a size or edit your billing and shipping details before the order is packed and dispatched.