shipping and delivery
deliveries during covid-19
based on advice from our courier providers please allow an extra few days for shipping within australia and an extra 10 days for shipping to new zealand.
while zoe kratzmann and our delivery providers strive to deliver your orders on time, there may be delays due to increased safety protocols and a decreased number of domestic flights, which is out of our control as we all do our very best to adapt doing these over changing times.
zoe kratzmann uses three different couriers to deliver our online orders based on cost and location.
zoe kratzmann has guaranteed same day dispatch (for all online orders placed before 3pm aest). we dispatch all online orders via courier (managed by sendle), with the exception of some regional areas, po boxes or parcel lockers, that are dispatched via standard australia post parcel.
for additional information please refer to the order confirmation and order tracking number you will receive via email when your zoe kratzmann order has been dispatched.
once an order has been dispatched, it then becomes the responsibility of the courier. however if you have a query regarding the delivery status of your online order please contact our online customer service team at firstname.lastname@example.org or call us on +617 5472 8309 so we can look into this for you.