faqs

• what is the zk loyalty program?+

  an elevated shopping experience with bespoke rewards and benefits exclusive to our zk loyalty members. as you move through the levels, the way we reward you will grow. you’ll have access to unique experiences and exclusive offers, and earn points with every purchase.

• how do i join the zk loyalty program?+

  to earn points and access beneifts, you must have an online store account. you can sign up or check your account status on our login page. once you have joined, you will earn points on all purchases with zoe kratzmann online. please note that previous purchases or subscribing to our mailing list does not mean you have a loyalty account. depending on how much you spend with us per year, you’ll also have access to unique benefits and exclusive offers. explore the levels and benefits here.

• how do i know my zk loyalty points balance and level status?+

  stay up to date on your status by logging into your account and viewing your loyalty dashboard. once you have been upgraded to a new level, you’ll stay in that level for at least a year.

• how do i earn loyalty points?+

  points are earned with every purchase. you will earn 3 points for every $1 aud spent online excluding the value of any shipping fees associated with your order. once you reach 3,000 points, you will automatically receive a $30 voucher for use on your next purchase. all vouchers can be redeemed by logging into your account and viewing your loyalty dashboard.

• what can i do with my loyalty points?+

  loyalty points allow you to access gift vouchers at regular intervals. everytime you earn 3,000 points, you will receive your next voucher. you will also progress through our loyalty levels and receive access to exclusive benefits and offers.

• how do i access the benefits for the level i am in?+

  you can see your available level benefits directly in your loyalty dashboard. most of your benefits do not require any action from you and are made available to you automatically. each time you reach a new level, you will receive an email from us on how to access each benefit. please make sure you are opted in to receive emails.

• when are your special offer days?+

  special offer days are announced via email and sms and are exclusive to loyalty members. we have no set dates or schedule for these promotions, and true to zoe kratzmann's ethos, we produce in limited runs and rarely bring styles back once sold out.

• when do my points expire?+

  your points expire 12 months after they have been confirmed. for example, if you earned 500 points on an order placed on 1 january 2023, those points will expire on 1 january 2024.

• what happens to my loyalty points if i return or cancel an order?+

  points are awarded when the you have paid for each order using your loyalty account email address. if you return your order within our return policy time-frame, the points are deducted from your account.