1. the full zoe kratzmnn range is only available for purchase through zoekratzmann.com
    additionally we have 260+ stockists located throughout australia and new zealand. to find out more about our stockists, please use the map here.

  2. please click here for our apparel and footwear size guides. additionally individual measurements for each garment are available on the product’s page.

    every product page includes fitting notes, fabric composition and a size recommendation tool to help you find your perfect size.

  3. please contact our online customer service team between 9:00am and 4:15pm aest monday - friday.

  4. while multiple discount codes can not be used in the same transaction, discount codes can be applied in conjunction with your zk loyalty rewards at checkout.

  5. if you are having trouble logging into your account, you can sign in using a login code sent via email or sms. if you have further trouble logging in please contact us at customerservice@zoekratzmann.com or phone us at 075472 8309 so we can assist further.

  6. if you do not receive your welcome code to your inbox, we recommend checking your junk folders. if you do not find your code in any of your email folders, please contact customer care at customerservice@zoekratzmann.com or phone us at 07 5472 8309 so we can assist further.

  7. zoe kratzmann accepts visa, mastercard, american express, paypal and afterpay. international customers will be presented with alternative payment methods at the checkout. we also offer buy now, pay later options, see here

  8. a “pre-order” allows you to place a reservation for a product prior to its scheduled release date. products in a pre-order status are marked with a “pre-order” label on the website. the pre-order dispatch date can be found in the product description. if any changes occur to the dispatch date, you will be notified via email.

  9. yes, we are thrilled to ship globally. we have partnered with global e, a trusted global ecommerce provider who assist in providing a seamless shopping experience to customers in more than 200 destinations worldwide.

    *please note we are temporarily unable to ship to Turkey, Ukraine, Russia and North Korea

  10. all apparel and footwear come with appropriate care instructions, please strictly adhere to these. for apparel, please check the garment care label for specific care instructions.