1. yes, we are thrilled to ship globally. we have partnered with global e, a trusted global ecommerce provider who assist in providing a seamless shopping experience to customers in more than 200 destinations worldwide.

    *please note we are temporarily unable to ship to Turkey, Ukraine, Russia and North Korea

  2. all duties and taxes are included, and customers will not pay anything on delivery unless you specify otherwise at the checkout.

  3. we offer free shipping on all australian orders. for international customers we offer free shipping over approximately $300 AUD.  free shipping options will be presented in your local currency at the top of this page and at checkout.

  4. all our orders are shipped from our australian warehouse. to view our carrier eta’s, please see here. 

  5. yes, we can deliver to po boxes and parcel lockers using australia post.

  6. if you haven’t received your parcel and it is past the expected delivery date, please contact the delivery provider directly with your order tracking number. we also recommend contacting us at customerservice@zoekratzmann.com so we can lodge an enquiry with the delivery provider also.

  7. in the rare occasion that an item arrives and it is faulty please contact our customer service team at customerservice@zoekratzmann.com or call us on +617 5472 8309 to discuss a solution.

  8. if you notice something is incorrect on your order after it has been placed, please contact us at customerservice@zoekratzmann.com or call us on +617 5472 8309 immediately, so we can cancel an item, change a size or edit your billing and shipping details before the order is packed and dispatched.