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returns & refunds

online refund and exchange policy

at zoe kratzmann we want to ensure you love the items you purchase.  If you have changed your mind we will happily exchange your item, or refund your original method of payment provided that: 
  • you return the item within 14 days (inclusive) from the tracked date of delivery
  • the item is in original saleable condition:

          - with all original tags and any sewn labels still attached
          - in an unworn, unopened and unused state

  • a returns form is completed and accompanies your returning item(s)

if you are not able to comply with these requirements, zoe kratzmann reserves the right to refuse an exchange or refund on change of mind items.

please note all sale and promotional items are final sales. We do not offer exchanges or returns on these items except where the item is faulty or defective.   

returning an item

if you wish to return or exchange an item(s), you can either return the item(s) via australia post within 14 days from the date of delivery.

please note, your item(s) must meet our on-line refund and exchange policy to be eligible for a refund or exchange.

  1. print off the online returns form and fill in the required fields. make sure to include the completed form inside your returns parcel. 
  2. head into any australia post office and mail your parcel directly to the below address. we’ll notify you via email once your return has been processed. 

online returns address

zoe kratzmann,

7 scott street

yandina  qld  4561

for further assistance, please email or phone +61 7 5472 8309. our friendly customer service team is available monday to friday, 8.30am-4.30pm (AEST/AEDT).