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terms and conditions

payment
payments can be made by credit card, paypal or afterpay online.

returns
we offer refunds on all full-priced purchases up to 14 days after receipt of goods.
items must be returned new, unused and with all zoe kratzmann tags and labels attached. returned garments which are damaged, soiled or altered will not be accepted. please review our returns, refunds and exchanges page for further instructions on how to return your zoekratzmann.com order. 

sales & discounted items
please choose carefully, as we do not offer returns for refund on any discounted product, unless faulty or damaged. this includes marked down items, sale products or items discounted through marketing/promotions/code discounts. however if you are unhappy with a sale item purchased please contact us at customerservice@zoekratzmann.com.au or call us on +617 5472 8309 to see what we can do to help.

promotional / discount codes
the 'welcome10' discount code is eligible for use by all new customers, who have subscribed to our mailing list. the additional 10% off can only be applied to one order, with a single use per customer. The discount can be applied to full-price and or reduced sale items. the discount is only eligible online and must be applied at the online checkout. the code cannot be used in conjunction with any other offer, and there is no cash alternative. 

faulty items
faulty or incorrect items will be refunded and zoekratzmann.com and we will arrange and pay for the delivery of the item back to us. goods are classified as faulty if they are received damaged. zoe kratzmann reserves the right to inspect returned items and deny refund if the garments are in saleable condition.

If you have any further questions please do not hesitate to contact us at customerservice@zoekratzmann.com.au or call us on +617 5472 8309 (monday - friday 8:30am – 4:30pm aest).

currency
all prices shown on zoekratzmann.com are in australian dollars (aud). a charge of 10% gst is included in the retail price shown online. 

prices and imagery
zoe kratzmann reserves the right to alter, update or change the pricing of any item available on the site at any time. in certain circumstances, zoe kratzmann reserves the right to cancel or reject your order. this may happen where the requested product is unavailable or if there is an error in the pricing or the product description posted on the site.

zoe kratzmann makes every effort to display and inform you as accurately as possible on our product colours, sizes, cut, fit, make and general product descriptions. in terms of the colour display for our products computer monitors, tablets and mobile devices resolution may vary and we cannot guarantee that your monitor’s display of any colour will be completely accurate.

disclaimer
by accessing and using the zoekratzmann.com you are consenting to the terms and conditions of this site and the collection of information. zoe kratzmann endeavours to keep the information on zoekratzmann.com up to date however it may contain errors and inaccuracies and may not be current at time of viewing.