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privacy

Zoe Kratzmann Pty Ltd (ABN:68 955 764 296) understands that your privacy is important and ensures that your personal information is handled in accordance with Australian privacy and data collection regulations. This Privacy Policy sets out the basis on which we collect and process your personal data through your use of our website, and/or signing up for newsletters and other marketing activities.

We are the primary data controller for the purposes of this website and our registered head office is 7 Scott Street, Yandina, QLD, 4561.

 

Purposes for handling personal information

Personal information is information about you, such as your name, contact details and records of your dealings with us. We collect, hold, use and disclose personal information:

  • To process transactions and deliver products to you
  • To communicate with you
  • To assess applications for employment
  • To maintain our business records and to otherwise run our business
  • For purposes disclosed to you and to which you have consented
  • Or purposes that you would otherwise reasonably expect.

 

Collection of your personal information

We collect personal information such as an email address, mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria and shopping history from our customers. We only collect payment and shipping information provided by, and processed by you. We only collect personal information by lawful and fair means.

We collect information in several ways which are listed below:

  • When you use or enter your personal information into zoekratzmann.com
  • When you sign up to launches and events on external websites owned by us (zoekratzmannexclusive.com
  • When you sign up to our marketing campaigns (our Newsletter)
  • When you contact zoe kratzmann by telephone, email, or chat
  • When you enter any event, prize draws or competitions run by zoe kratzmann via social media
  • When completing any forms for transactional, employment or other purposes.
  • When you buy products
  • When you click through from marketing emails to our website

When you visit our website: we may use cookies to help make the experience of using our website better. This means we will remember your previous visits and track the pages on our website that you visit.

Collection of website usage

 

Our website utilises "cookies". A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site.

Use of a cookie does not provide us with information about you that can be used to identify you. Rather, they anonymously track usage of our website so that we can enhance users' experience of our website. You may elect to reject cookies in your browser and still use our website, however in doing so, you may not be able to access all features of the website.

 

Processing and disclosure of your personal information

We will only use and disclose your personal information for the purposes set out in this Privacy Policy.

We may disclose your personal information to third parties including:

  • Our service providers (including IT services, email marketing platforms, financial institutions, and distribution and delivery services)

At times we use third party platforms to manage and deliver marketing campaigns, deliver products, payments, refunds, IT services; to name a few. In providing these services, your personal information will, where applicable, be used by the service provider on our behalf. For example, a delivery company using your name and address to deliver your order.

We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information. We will have written contracts with them which provide assurances regarding the protections that they will give to your personal information and their compliance with our data security standards.

 

Security of your personal information

We make all reasonable efforts to ensure that your personal information is stored securely, both in electronic and physical form, and otherwise protect it from misuse, interference and loss caused by unauthorized access, modification or disclosure.

Your credit card details are completely safe. Your credit card number is transmitted by SSL directly to a secure, electronic vault. At no time is your credit card information stored on our servers.

We use third party platforms to manage and deliver marketing campaigns, delivery, payments, refunds, IT services; to name a few. In providing these services, your personal information will, where applicable, be used by the service provider on our behalf.

 

Collection statement

Zoe Kratzmann PTY LTD (ABN68 955 764 296) collects your personal information so that we can process your orders and provide our products to you, interact with you and otherwise operate our business.

We collect your personal information directly from you. You have the right to refuse to provide us with some or all of your personal information, however this may prevent us from processing your orders and delivering products to you.

We may use your personal information, including your contact details, to provide you with relevant consumer information, notify you of products, and offers that may be of interest to you as a valued Zoe Kratzmann customer or business associate. To receive these communications, you need to have opted in, but if you change your mind you may opt out of receiving all marketing information from us at any time.