We understand how excited you must be to receive your zoe kratzmann purchases, so we just wanted to let you know a few things in relation to pre-orders.
Why do we offer pre-order?
Our pieces sell out pretty fast as we do not mass produce, so purchasing an item on pre-order secures that super special thing in your size and style so you don’t miss out.
When will your pre-order arrive?
Delivery dates are shown on our website. Estimated delivery dates for your pre-order is 21st December 2020. You will receive a dispatch confirmation email as soon as your item is dispatched.
What if I place a pre-order and an “in stock” item together?
Please note, if you purchase any additional items with your Pre-order, they will ship separately. You will receive your “in stock” item first, followed by your pre-order.
Can I cancel my pre-order if I change my mind?
Yes, of course, as long as it has not left our warehouse. If it has left the warehouse and you have received shipping notification, you will need to submit a return. Please refer to the returns tab on our website.