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shipping and delivery

all orders are packed and shipped from our queensland, australia warehouse, within *24 hours of placement. this excludes weekends and public holidays. please note this also includes express shipping orders. sale periods may impact this time due to high volumes. 

domestic shipping

zoe kratzmann offers free standard shipping within australia. you can upgrade to express shipping for $10 within AUS. if you would like to upgrade your order to express post, please email us.

international shipping

zoe kratzmann offers free standard shipping to new zealand and free express shipping to america on all orders. NZ customers can upgrade to express shipping for $20.  all international shipping prices include custom duties and taxes; customers are not charged upon delivery.

holiday/sale periods

at zoe kratzmann, we always aim to have your order to you as quickly as possible so you can enjoy your new wardrobe addition. 

due to the high volume of orders leaving our warehouse during our sale periods, please allow up-to 72 hours for your order to be dispatched. this also includes express post orders. if you have any concerns regarding your order during this time, please do not hesitate to email customerservice@zoekratzmann.com and we will assist you further.

during holiday periods, even though we may package your parcel within *72 hours, delivery will depend on australia post and sendle’s holiday schedule. please check the australia post and sendle websites prior to placing your order for impact on deliveries during these periods.

can I ship to a PO box/parcel lockers?

Absolutely, our orders are sent using sendle and australia post meaning delivery can be made to a PO box or australia post parcel locker. If your order is unable to be shipped to the supplied address for any reason, we will contact you to arrange an alternative.

how do I change my shipping address?

If you have placed an order and the address shown on the screen is incorrect, please email customerservice@zoekratzmann.com as soon as possible to give us the correct details.

when will my order arrive?

please be aware some shipments via australia post and sendle are taking a little longer to be delivered due to high parcel volumes and ongoing covid-19 restrictions. please also be aware that during busy periods, internationally orders can take longer than usual to pass through customs.

approximate delivery transit times 

domestic - australia 
QLD 2-3 business days
NSW 3-4 business days
VIC 4-5 business days
WA 7-9 business days
SA 4-5 business days
TAS 6-7 business days

*express post - 1 -4 business days (depending on state)*

international - NZ
standard  8-14 business days
express  6-11 business days 
international - america
express  6-7 business days

*please not the above eta's are calculated from qld, aus to major metro areas. for regional areas: extra 2-7 bsuiness depending on state.*

the expected delivery times outlined above are guides only provided by our shipping partners. Whilst we expect delivery times to be accurate, there may be factors out of our control that can impact shipping timelines. If you have any questions or concerns about the transit of your package, please contact us at customerservice@zoekraztmann.com

what if I have not received my order?

once an order has been dispatched, it then becomes the responsibility of australia post and sendle, however if you have a query regarding the delivery status of your online order please contact our online customer service team at customerservice@zoekratzmann.com or call us on +617 5472 8309 so we can look into this for you.

tracking your order

an email with your tracking number will be sent once your order has left our warehouse. To track your order, please visit: http://auspost.com.au/track/ and enter your tracking number if sent by Australia post. If shipped via sendle, please visit here: https://try.sendle.com/en-au/tracking and enter your tracking number.

what happens if I’m not home when my order is delivered?

all our shipments are sent with an "authority to leave" and should be left in a safe place if there is somewhere to do so. this is solely upto the shipping carrier who decides if it is safe to leave your parcel. if they do not, they will leave a card for collection. zoe kratzmann cannot be held liable for ATL missing parcels. 

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